These terms and conditions form the basis on which we do business for goods ordered through this website. They are intended to be fair to the customer and layout our role as a supplier of Jewellery, Watches, Trophies, Gifts and Medals. They do not affect the consumer's statutory rights. By purchasing from this website, the customer agrees to be bound by these terms and conditions as well as by our returns policy. We advise the customer to keep a copy of these terms for their personal reference as these are the sole terms and conditions upon which we agree to contract with the customer and no alteration of these terms and conditions shall be valid.
A contract is formed between us only when we ship a customer order and not beforehand. The order will not be accepted until we receive payment or in the case of cheques until funds have been cleared. Cheques, bank drafts and postal orders should be made out to "Patrick O’Kelly Ltd". The images, illustrations and all other information contained on this website, catalogues and other advertising matter are for general information and guidance only and shall not be deemed to form part of the contract. Customers must read and base their purchase upon the description of the product.
All prices on our website are inclusive of VAT where applicable at the current rate. The VAT amount will be stated on the checkout page, this stated amount is not added to the total, merely extracted for your reference to portray the taxes already included in the totals. All transactions are processed in the Euro currency, consumers must be over 18 to purchase from this site. Goods shipped outside of the EU may be subject to local customs and import duties.
Any errors regarding website-based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us shall be subject to correction without any liability on our part. Please note all sizes expressed on this website are approximate and usually provided by the manufacturers/suppliers, therefore we cannot guarantee their exact size. All measurements are intended to represent the overall size of the product, sizes are approximate, please allow +/- 10% difference on all measurements.
Customers are required to ensure their order is fully correct before submitting it for payment. It is advisable to double check all orders prior to submission. Orders may only be cancelled by phone / email before the first item of the order has been engraved or dispatched, bear in mind that orders can be processed quickly so please get in contact as soon as possible should you need to cancel an order. If any of the products are personalised or engraved, they cannot be cancelled or returned, as detailed in our returns policy. Where engraving and/or engraving with base is required, please be sure to select the engraving and/or engraving with base option and double check all spellings are correct, as all orders will be fulfilled as per the online instructions given. Once an order has been engraved, we are unable to make changes to any spelling errors.
We require full contact details before we can despatch an order, including full delivery information and a contact number. If an incorrect delivery address is provided this will result in a delay in delivery and may incur an additional fee.
If delivery of the ordered goods cannot be taken by the customer and they are returned to us, we will contact you upon their arrival via email. If the goods are still required, we will require an additional shipping fee to make a second delivery. A refund of the cost of goods that have not been personalised will be given. This refund does not include shipping. It is the responsibility of the customer to ensure that someone is at the delivery address who can sign for receipt of the goods. Products will not be left without a signature. Customers must be available on the contact number provided to facilitate the courier with delivery. In cases where couriers cannot make phone contact, packages may not be delivered. Please note that if a call before delivery from the courier is requested, we pass the request on to the courier company however cannot guarantee that they will call. Risk of damage to or loss of ordered goods becomes the customers responsibility at the time the goods leave our premises for delivery.
We try to ensure that everything displayed on our site as in stock is present in our warehouse and available for immediate dispatch. If any ordered goods are not readily available to us, we reserve the right to withdraw our acceptance of your order for such goods. We will refund any payment the customer has made for such goods in full and notify you by email, all other goods ordered by the customer will be dispatched in the normal way. In the unlikely event of this happening we undertake to notify the customer at the earliest opportunity. While we expect that delivery is within the chosen delivery time periods, it must be noted that we use a third-party courier service and on occasion human error may cause a package to be misdirected. pokelly.com cannot be held responsible for a package not reaching its destination on time as delivery is the responsibility of a third-party courier. It is our recommendation that customers order products well in advance of any event that they may be presented at to allow for unforeseen delays and that the presentation date be provided when placing the order. Customers should notify us if they do not receive their package when expected. We will ensure it gets delivered as soon as possible. We shall guarantee that should delivery not be within the specified time the customer will be entitled to a full refund on the shipping costs, where the courier system is at fault. Note: this is not applicable if unsuccessful attempts were made to contact and deliver you package. Upon delivery, it is the customer's responsibility to check the contents of their packages and inform us of any discrepancies at the earliest possible time.
For orders outside the Republic of Ireland, where items are bulky and require additional courier fees, these costs will be passed on to the customer. We will notify the customer in advance, giving the customer the opportunity to cancel the order.
Due to the increase in credit card fraud, we may ask for photo identification for your protection. The only forms of ID acceptable are valid and unexpired Passport, Driving License, National Age Card and Garda Card.
We warrant that, upon receipt of goods, the ordered goods will correspond with the written description on this website, will be free from defects in materials and workmanship and will be of merchantable quality (as set out in Sale and Supply of Goods Act 1980). There may, however, be minor variations between the goods as shown or described on our website and those dispatched to you, where possible, we will notify you and the goods dispatched will always be of a comparable or superior quality. When providing a proof of layout for verification of logo and spelling, this proof is for text verification purposes only, dimensions and alignment may vary as many of our processes are hand applied.
Where special order items that are not available on our website but that we may order in for a customer are requested, all quotations are valid for two weeks unless otherwise agreed in writing. Items will not be ordered in until full payment has been made and funds have been cleared.
We shall not be liable to the customer by reason of any representation or any implied warranty, condition or other term, or any duty at common law, or under these terms and conditions, for any special, indirect or consequential damage except in the case of death or personal injury caused by our negligence. Any communication between the customer and pokelly.com should be by email, in the case of communication made by phone, all aspects of the conversation which you wish to be included in forming part of the conversation must be clarified by e-mail within one hour of the conversation. All emails sent by us will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our emails.
We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which the customer has accepted when an order has been placed shall be applied. Customers are deemed to have read and agreed to the terms and conditions, the returns policy and our price guarantee terms once an order has been placed.
If any provision of these terms and conditions is held to be invalid or unenforceable in whole or in part by any competent authority, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected thereby.
The contract formed by our acceptance of the customer's order shall be governed by Irish laws and you agree to submit to the non-exclusive jurisdiction of the Irish Courts.